Terms & Conditions | Greater London | Central Tickets

Terms & Conditions


    1. Central Tickets provide a Membership Service that is designed to discreetly help provide an audience for event organisers throughout the United Kingdom. 
    2. When membership services are provided to you it is in accordance with these Terms and Conditions and you will be contracting with Central Tickets Limited - a registered Company. (Co Reg No: 11263393)  Registered Address 71-75 Shelton Street, London, WC2H 9JQ.
    3. Tickets are provided to Central Tickets on a complimentary basis, who in turn charge an administration fee which covers our running costs and allows us to offer you these complimentary events to enjoy.


    1. When you join Central Tickets Limited you will be entitled to the opportunity to attend a wide variety of cultural events on a regular basis.
    2. As a member you understand that we do not sell tickets, you will instead pay an admin fee to be added to guest-lists that we manage for various events in London and other regions. 
    3. When you make a booking you agree to pay an administration fee to Central Tickets and in return, you will be added to our guest-list. You will not be purchasing a ticket.
    4. The named member must be in attendance for all events booked.  Passing along tickets to friends or family or selling tickets to third parties is strictly forbidden.


    1. As a member you are required to direct all enquiries about an event to Central Tickets staff.
    2. Under no circumstance should any member attempt to make direct contact with an organiser or venue of any up-and-coming event.
    3. All communications sent from Central Tickets are intended for the member only and, should not be forwarded without prior written consent under any circumstances.
    4. On receipt of any seat at any event you must accept the allocation as given without complaint and under no circumstance make contact with the Box Office or any of our representatives to attempt to secure different seats than the ones you are given.
    5. Members are asked to commit to any booking made and to refrain from making repeated cancellations as permitted at 6.2
    6. Our service is only to be used by members and their accompanying guests and for private use only.
    7. Members cannot use their account to book tickets for either business use or for any social groups whatsoever, without exception.  It is strictly forbidden to book tickets and resell them to groups or individuals.


    1. As a member you will access complimentary guest-list tickets to events that you may attend with a guest or guests of your choice.
    2. Members and guests must not discuss complimentary tickets or Central Tickets in, or around the venue or any of the events or venues we work with, this includes postings on social media, in print, online media or any other public discussion forum and, under any circumstances; including but not limited to online news websites, blogs, fan pages or discussion boards or review sites.
    3. Member and guests must be willing to remain for the entire event and contribute with good appreciation to support a good event atmosphere.
    4. Central Tickets operate a zero-tolerance policy for any kind of abusive, or unfriendly language towards our team, our representatives and the staff at the venues we work with.
    5. You and your guests agree as follows:
      1. to  be friendly and respectful towards all staff at the hosting venue and to co-operate politely at all times with Central Tickets staff
      2. be mindful that you will be attending the event as a brand ambassador for Central Tickets
      3. to represent Central Tickets and demonstrate appropriate behaviour at all times
    1. You should attend events in a smart-casual style and refrain from wearing vests, shorts or flip-flops.
    2. As a member, you should refrain from brining young children to any event unless the event is described as a family show suitable for children. 
    3. If you wish to bring a teenage guest to an event you should check that the show is age appropriate before booking.


    1. The member account holder is responsible for collecting any event ticket/s and must not allow any other person to collect tickets either on behalf of the member or instead of the member.
    2. You are required to follow specific instructions for ticket collection for each listing and booking confirmation and:
      1. It is important that the member reads the ticket collection information for each booking carefully and follow the instructions given. Each event has its own collection arrangements. You will be provided with details of both the time and place for collection on the event listing, booking confirmation email and ticket.
    1. Members must collect the allocated tickets at least 30 minutes prior to the event beginning so that last minute sales can be processed, it is essential that you arrive at the time designated in the collection instructions printed on your ticket.
    2. If you fail to arrive at least 30 minutes prior to the start of the event your tickets may be re-allocated by the box office and you may lose your seats.
    3. At the collection point you should preferably show the Box Office staff your PDF confirmation on your smart phone and, you should be prepared to show ID (such as a driver’s licence or credit card) if requested to do so. 
    4. Print confirmation will be acceptable however, we prefer you to show sight of your ticket allocation on your phone for environmental reasons.
    5. If, for any reason the venue is unable to issue your event tickets for an event please accept the decision and make contact with Central Tickets staff who will liaise with the venue on your behalf.


    1. Only the account holder can log-in to the site and make bookings.  You must not disclose your password or allow others to use your account to log into the Central Tickets website and make bookings.
    2. If for any reason you are unable to attend an event that you have booked you should contact Central Tickets at least 3 hours before the event begins to cancel the booking so that seats can be re-allocated to other members.  Simply log into My Account, locate the event in Current Bookings and cancel or amend.
    3. If you choose to cancel tickets for an event you have booked, administration fees are non-refundable.
    4. All bookings are final and cannot be transferred to another date.
    5. Any member who fails to attend an event and in doing so also failed to notify Central Tickets shall have their account withdrawn with immediate effect and without exception.
    6. Central Tickets are given event tickets to provide an audience and, on rare occasions allocated tickets will be recalled. We do not guarantee any specific performance and cannot be held liable for your loss however, all admin fees will be refunded should a performance be cancelled or withdrawn.
    7. We provide no warranty to provide alternative tickets or cover any costs incurred included travel to the event venue.


    1. Any infringements of these conditions may result in a temporary or permanent suspension from Central Tickets. Management reserve the right to refuse or suspend membership at any time.
    2. Membership will be withdrawn and your account permanently closed where a new member cancels any one of their first three bookings or fails to make at least one booking in a 12 month period. Your membership account will be permanently withdrawn with no exceptions.
    3. You agree not to leave any negative reviews online where suspension or cancellation action is taken as a result of these rules not being followed.


    1. Media or Journalist individuals who are found to be a member or who attempt to secure membership of Central Tickets whether found to have written any editorial of any kind shall have their membership withdrawn immediately upon discovery and shall be liable for costs shown at 8.4 and 8.5.
    2. All members, private and professional are prohibited from publishing any editorial, review or any other information included but not limited to editorial and/or reviews to be published on behalf of media outlets, on social media, in newspapers/magazines/blogs/radio this list is not exhaustive.
    3. Any member of any media profession agrees that they are private members and expressly agree not to exploit any media coverage whatsoever, howsoever by becoming a member of Central Tickets.
    4. Any member found to be in breach of 8.1, 8.2 and 8.3 shall be liable to refund Central Tickets for the full value of any tickets issued to their benefit at the face value of the ticket/s acquired and used.
    5. In the case of economic loss experienced by either Central Tickets or any event production company as a result of any breach of 8.1 to 8.3 Central Tickets may bring either a direct action or third-party action against any member found to be in breach.


    1. Any member found to be in breach of any term herein shall be liable to compensate Central Tickets Limited for all damages caused as a result of the breach, including indirect or consequential damages.
    2. At Central Tickets we believe in treating people fairly.  If, for whatever reason, a member is unable to adhere to the terms and conditions by way of a minor breach we will investigate the situation and decide an appropriate action, advise any corrective measures that we decide and extend the member the opportunity to remedy the minor breach.


    1. Our Privacy Policy explains how we collect, manage, process, secure, and store your private information and is included under the scope of this Agreement. You can access the Privacy Policy  here


    1. You expressly understand and agree, save for personal injury that any claim against us shall be limited to the amount you paid, if any, for use of the service offered and engaged. Central Tickets will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of any changes, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
    2. Central Tickets membership is available for those aged 18 or above and is subject to approval. 
    3. Central Tickets reserves the right to amend its terms and conditions, fee structure and referral scheme at any point, without notice.


    1. You agree that the statutes and laws of England and Wales shall apply to all matters relating to the services provided by Central Tickets.


    1. We reserve the right to make changes to our terms and conditions from time to time without notice. You acknowledge and agree that it is your responsibility to review our Terms periodically. Your continued use of our services after such modifications will constitute acknowledgment and agreement of the modified Terms.